Regulations of the online store


POSTAL ADDRESS name and surname or name of the institution, location in the town (in the case of a town divided into streets: street number, house or flat number, in the case of a town not divided into: streets and city numbers), postal code and town.

Lau s.c Marta Gajewska-Sasiadek Szymon Kaspruśul. Nadwiślańska 11/111
30-527 Krakow
telephone: 512 44 77 83

Szymon Kaspruś
Ul. Józefa Bema 6/2
81-386 Gdynia

DELIVERY – the type of transport service along with the carrier’s definition and cost mentioned in the delivery price list
PROOF OF PURCHASE – invoice, bill or receipt issued in accordance with the Goods and Services Tax Act of March 11, 2004, as amended and other applicable laws.
PRODUCT CARD – a single store subpage containing information about a single product.
CUSTOMER – an adult natural person with full legal capacity, a legal person or an organizational unit without legal personality and having the capacity to perform acts in law, making a purchase directly related to its business or professional activity at the Seller’s.
CIVIL CODE – Civil Code Act of April 23, 1964, as amended.
CODE OF GOOD PRACTICES – a set of rules of conduct, in particular ethical and professional standards, referred to in Article 2 point 5 of the Act on Counteracting Unfair Market Practices of August 23, 2007, as amended.
CONSUMER – an adult natural person with full legal capacity, making a purchase from the Seller not related directly to its business or professional activity.
CART – a list of products made from the products offered in the store based on the Buyer’s choices.
BUYER – both Consumer and Customer.
PLACE OF DELIVERY OF THINGS – postal address or collection point indicated in the order by the Buyer.
MOMENT OF ISSUING THE THINGS – the moment when the Buyer or a third party indicated by him to take over will take possession of the item.
PAYMENT – The entity providing online payment services is Blue Media SA. In case of the need to return funds for the transaction made by the customer with the payment card, the seller will be returned to the bank account assigned to the payment card of the Employer. Available forms of payment:
Credit cards:
Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro. In case the payment was made using a payment card (return to the card account used for payment) [e.g. If there is a need to return funds for a transaction made by the customer with a payment card, the seller will be refunded to the bank account assigned to the payment card of the Employer. With card payments, the time of order processing in Poland is up to 3 business days.
CONSUMER LAW – the Consumer Rights Act of 30 May 2014.
PRODUCT – the minimum and indivisible number of items that may be the object of the order and which is given in the Seller’s shop as a unit of measure to determine its price (price / unit).
SUBJECT OF THE CONTRACT – products and delivery being the subject of the contract.
SUBJECT OF THE BENEFITS – subject of the contract.
RECEPTION POINT – the place of issue of the item not being a postal address, listed in a list made available by the Seller in the store.
THING – a movable object that may or may be the subject of a contract.
SKLEP – internet service available at, through which the Buyer can place an order. • SELLER:
Lau s.c Marta Gajewska-Sasiadek Szymon Kaspruśul. Nadwiślańska 11/111
30-527 KrakowNIP: 6793173803 REGON: 381121079
SYSTEM – a team of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data through telecommunications networks using the end device appropriate for a given type of network, commonly referred to as the Internet.
IMPLEMENTATION DATE – the number of hours or working days listed on the product card.
AGREEMENT – an agreement concluded outside the business premises or at a distance within the meaning of the Act on Consumer Rights of 30 May 2014 in the case of Consumers and a sales agreement within the meaning of art. 535 of the Civil Code of 23 April 1964 in the case of Buyers.
WADA – both physical defect and legal defect.
PHYSICAL FAIL – incompatibility of the item sold with the contract, in particular if the item:

1. it does not have properties that this kind of thing should have due to the purpose of the deed indicated or resulting from circumstances or destination;
2. does not have properties the existence of which the Seller has provided to the Consumer,
3. is not suitable for the purpose of which the Consumer informed the Seller at the conclusion of the contract, and the Seller did not raise any objections to such a destination;
4. has been delivered to the Consumer in an incomplete state;
5. in the event of improper installation and commissioning, if the activities have been carried out by the Seller or a third party, for
which the Seller is responsible, or by the Consumer who followed the instructions received from the Seller;
6. it does not have the characteristics provided for by the manufacturer or his representative or person who places the product on the market as regards his business and a person who, by placing his or her name, trade mark or other distinguishing sign on the item, presents itself as a producer, unless the Seller did not know these assurances or, judiciously, could not or could not affect the consumer’s decision to conclude the contract, or if their content was corrected prior to the conclusion of the contract.
LEGAL DEFECTIVE – a situation when a sold item is owned by a third party or is encumbered with the right of a third party, and if the restriction in the use or disposal of an item results from a decision or decision of a competent authority.
ORDER – declaration of will of the Buyer submitted for
through the store clearly specifying: the type and quantity of products; type of delivery; payment method; place of issue of things, details of the Buyer and aiming directly at the conclusion of the contract between the Buyer and the Seller. 2. GENERAL CONDITIONS
AGREEMENT is concluded in Polish, in accordance with Polish law and these regulations.
THE PLACE OF THE EDITION OF THE THINGS must be located on the territory of the Republic of Poland.
The SELLER is obliged and undertakes to provide services and deliver items free from defects.
All prices quoted by the Seller are expressed in Polish currency and are gross prices (including VAT). Product prices do not include the cost of delivery, which is specified in the delivery price list.
All dates are calculated in accordance with art. 111 of the Civil Code, i.e. the period marked in days ends on the last day, and if the beginning of the period marked in days is an event, it is not taken into account when calculating the date of the day in which the event occurred.
Confirmation, disclosure, consolidation, security of all material
the provisions of the contract in order to gain access to this information in the future take place in the form of:

1. order confirmation by sending to the indicated e-mail address: order, pro forma invoice, information about the right to withdraw from the contract, these regulations in pdf version, the model withdrawal form in pdf version, links to self-download the regulations and pattern waiver agreement;

2. attach to the completed order, sent to the indicated place of issue of printed items: a proof of purchase, information about the right to withdraw from the contract, these regulations, a model withdrawal form.

SELLER informs about the guarantees given to him by third parties for products in the store.
SELLER provides the Buyer who is using the system with correctness
store operations in the following browsers: IE version 7 or newer, FireFox version 3 or newer, Opera version 9 or newer, Chrome version 10 or newer, Safari with the latest versions of JAVA and FLASH installed, on screens with a horizontal resolution of over 1024 px. The use of third party software affecting the functionality and functionality of browsers: Internet Explorer, FireFox, Opera, Chrome, Safari can affect the correct display of the store, so in order to get the full functionality of the store, it should be all off.

The BUYER may use the option of remembering his data by the store in order to facilitate the process of placing another order. For this purpose, the Buyer should provide the login and password necessary to access his account. Login and password are a sequence of characters determined by the Buyer, who is obliged to keep them secret and protect against unauthorized access by third parties. The buyer has the ability to view, correct, update data and delete the account at any time.
The SELLER applies to the code of good practice.
The BUYER is obliged to:

1. not providing or forwarding content prohibited by law, e.g. content that promotes violence, defamatory or violates personal rights and other rights of third parties,
2. use the store in a way that does not interfere with its operation, in particular through the use of specific software or devices,
3. not taking actions such as: sending or placing unsolicited commercial information (spam) within the store,
4. using the store in a way that is not inconvenient for other Buyers and for the Seller,
5. use of all content included in the store only for personal use,
6. use the store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the regulations, as well as the general principles of netiquette.


Conclusion of the contract with the Consumer takes place when the order is placed.
The Consumer’s order is paid by bank transfer or through the electronic payment system after the Consumer’s payment is posted
the Seller’s account, which should take place within 30 days of placing the order, unless the Consumer was unable to perform the service for no fault of his own and informed the Seller.
The conclusion of the contract with the Customer takes place at the moment of the order acceptance by the Seller, which he informs the Customer within 48 hours of placing the order.
Execution of the Customer’s order payable by bank transfer or through the electronic payment system follows the conclusion of the contract and the payment of the Customer’s account credited to the Seller’s account.
Sending the subject of the contract takes place on the date specified in the product card, and for orders placed from many products in the longest term from the products specified on the cards. The period starts from the moment the order is processed.
The purchased subject of the contract is, together with the purchase document selected by the Buyer, sent to the selected by the Buyer type of delivery to the place of delivery of the item indicated by the Buyer in the order, together with the attached attachments referred to in § 2 point 6b.


In the online store you can make a payment for the order in the following way:

Bank transfer
Through a payment system integrated with the store, the product is delivered via Poczta Polska or a courier company5. PARAGONS AND INVOICES
A receipt is attached to each completed order.
The receipt should be kept in case of possible returns or complaints. At the customer’s request, a VAT invoice is issued after providing the necessary data.


All LAU JEWELERY products are covered by a 6-month warranty period from the date of purchase. The warranty covers all defects resulting from the fault of the manufacturer.

The warranty does not cover:

– natural wear

– mechanical damage

– when placing an order

– obvious defects visible on the day of purchase, assuming that the buyer was aware of them


Gold-plated jewelry should be downloaded every time we take a shower, clean, use cosmetics or perfumes, because gold-plated products can not come in contact with chemicals and moisture, under their influence gilding can be damaged.

We make every effort to make our products as durable as possible, however, jewelry is a delicate product, so we recommend taking it off when changing or sleeping, because jewelry can catch on the fabric, break or break.

The guarantee is only taken into account when the Buyer shows proof of purchase.


• Returns
In accordance with the Act of March 2, 2000 on the protection of consumer rights and liability for damage caused by a dangerous product, the buyer has the right to resign from the purchased goods without giving a reason within 14 days from the date of delivery. The condition for acceptance of the return is the transfer to the LAU s.c company of information about the withdrawal within 14 days from the date of receipt of the goods and sending the goods intact, without a trace of use, complete and undamaged by the customer in the original packaging with a proof of purchase.

The return of the value of the goods will be made to the indicated account within 14 business days from the date of acceptance of the return by the store’s service.

Returned goods should be sent back by courier at the expense of the Returning Party or delivered personally.

Products made to individual customer’s order are not subject to refunds or exchanges.

damages caused as a result of improper use and improper maintenance (regulations of proper use are in the section below)

• Exchange
The customer can buy purchased products for a different model. The goods should be sent back within 14 days from the date of delivery (the date of receipt on the delivery note determines). Articles returned later will not be accepted.

Replacement of the purchased product is possible only when the product is returned intact, without a trace of use, complete and undamaged by the customer in the original packaging. Goods should be packed in a protective packaging (cardboard) to prevent wrinkling and destruction. For the goods sent to us, attach the original proof of purchase. The costs related to exchanges are covered by the buyer.

Terms of complaints:
If the product ordered by the customer is not compliant with the order specification, or has defects, the store after positive consideration of the complaint will replace the defective product with a new one or return its equivalent.

In order to file a complaint, the Buyer must inform the shop about the willingness to submit a complaint by sending such information to the email address: The seller must consider the complaint of the purchased product within 14 days. If the complaint is accepted, the Buyer is obliged to send back the advertised product in a protective packaging (carton) that prevents crushing and destruction to the following address:

Szymon Kaspruś
Ul. Józefa Bema 6/2
81-386 Gdynia

You must attach the original proof of purchase to the item being sent. Shipping costs are covered by the buyer.


The administrator of the personal databases provided by the Consumers of the store is the Seller.
The SELLER undertakes to protect personal data in accordance with the Personal Data Protection Act of August 29, 1997 and the Electronic Services Provision Act of July 18, 2002. The Buyer giving his personal data to the Seller when placing the order agrees to their processing by the Seller in order to complete the order. The buyer has the ability to view, correct, update and delete their personal data at any time.

Using the store means acceptance of these regulations.

In matters not regulated by these regulations, the provisions of the Civil Code shall apply.